👆Elevate Your Onboarding Game: Lessons from My Time in Spain

...from Spain with love...✈️

Hey Biz Starters!

I looked down at a WhatsApp message from Richard, my Sales & Marketing team member. He left a voice message saying, “I hate to bother you, but did you draft the 65th issue of the newsletter before you left?”

Oops!🤭

It’s been a crazy two weeks, so I’m quickly checking in with you while I’m on vacation in Madrid, Spain, with the family for our 18th wedding anniversary. We’ve been here for two weeks, so by the time you read this, we’ll be heading back to the hustle and bustle of the States. Besides, I’m missing my new puppy.

Although beautiful, since we’ve been in Madrid, I’ve noticed how laid back everyone is and the slow service we received. We’re on vacay, but I know the low level of urgency (for anything) we received here won’t work back in the States. We had to wait 40 minutes or more to get our check several times. It got me thinking about the importance of the customer experience.

It made me reflect on how a business can encourage customers to return repeatedly.

To truly grow your business, you need a simple way to onboard new clients to jumpstart the best customer experience for them.

A client onboarding process helps clients feel confident about hiring you.😊

It also allows you to look professional and make it easier for clients to refer your business to friends and colleagues.

Here are some quick tips I’ve helped clients implement in their business:

  • Map out the entire client onboarding journey

  • Collect necessary information upfront to prevent delays to ensure a smooth service delivery

  • Send detailed welcome emails outlining the next steps and expectations.

  • Conduct kickoff calls to personalize client relationships and ensure clarity on deliverables.

  • Leverage tools like Honeybook or Dubsado for automation and Convertkit for email marketing.

  • Offer a structured off-boarding process to solicit referrals and testimonials.

These help you establish clear communication methods and emphasize the importance of professionalism and process clarity to build long-term client relationships.

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Now, let’s get into this week’s tips, ideas, resources, and the latest news!

The Latest from Sherry

How Customer Onboarding Can Quickly Create Loyal Brand Advocates

Yes! Finally, you made a sale! All the grinding you did for the weeks and months leading up to the first sale of your new product or service paid off. You researched and narrowed your focus to attract good-fit clients for your offer. Here’s what you can do to earn loyal clients.

💹Money Corner a/k/a Get Money‼️

To help motivate you to make money for your business, I share resources in each issue to help you Get Money!

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Ten businesses will receive $2,000 and America's Top Small Business of the Year will be awarded $25,000. The CO—100 is an exclusive list of America's 100 best and brightest small and mid-sized businesses. Their awards program celebrates your ideas, challenges, community, company culture, customers, and overall growth. Enter today to share your story and get recognized.

500 Global Flagship Accelerator Program

500 Global continues to offer founders the opportunity for a seed investment ($150,000) and access to full programming focused on startup growth and scaling.

The Women-Owned Small Business Federal Contract Program

The Women-Owned Small Business Federal Contract Program (WOSB Program) is to help provide a level playing field for women business owners. The federal government limits competition for certain contracts to businesses participating in the WOSB Program.

👩🏽‍💻Digital Marketing News

6 Powerful LinkedIn Features You Should Start Using Right Away

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Automating communication workflows with WhatsApp Business brings many advantages, significantly improving how businesses interact with customers, clients, and internal teams.

How to use Instagram Threads in your brand strategy

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📆Posts of the Week

Sherry —The Biz Starter on LinkedIn: 𝗜𝘁 𝘄𝗮𝘀 𝘁𝗼𝘁𝗮𝗹𝗹𝘆 𝘂𝗻𝗲𝘅𝗽𝗲𝗰𝘁𝗲𝗱. The fun, the people…

🔨Top Tool of the Week

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Increase your business without spending more with this no-cost 14-page PDF report. Get the 5-step blueprint for a detailed roadmap to create and plan an engaging customer journey, helping you boost repeat sales and drive consistent growth.

This customer onboarding report is packed with practical strategies and insights that can be easily implemented in your business, making it an invaluable tool for business owners and entrepreneurs looking to optimize their operations and enhance their bottom line. This report is a must-have for anyone who wants to take their business to the next level by better engaging with their customers.

⏳Until Next Time

That’s it for this Tuesday’s Issue #65. Thank you so much for reading The Biz Starter❤️. I welcome your thoughts, so feel free to hit reply.

Goodbye Biz Starters!

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