Hey Biz Starters!
I looked down at a WhatsApp message from Richard, my Sales & Marketing team member. He left a voice message saying, โI hate to bother you, but did you draft the 65th issue of the newsletter before you left?โ
Oops!๐คญ
Itโs been a crazy two weeks, so Iโm quickly checking in with you while Iโm on vacation in Madrid, Spain, with the family for our 18th wedding anniversary. Weโve been here for two weeks, so by the time you read this, weโll be heading back to the hustle and bustle of the States. Besides, Iโm missing my new puppy.
Although beautiful, since weโve been in Madrid, Iโve noticed how laid back everyone is and the slow service we received. Weโre on vacay, but I know the low level of urgency (for anything) we received here wonโt work back in the States. We had to wait 40 minutes or more to get our check several times. It got me thinking about the importance of the customer experience.
It made me reflect on how a business can encourage customers to return repeatedly.
To truly grow your business, you need a simple way to onboard new clients to jumpstart the best customer experience for them.
A client onboarding process helps clients feel confident about hiring you.๐
It also allows you to look professional and make it easier for clients to refer your business to friends and colleagues.
Here are some quick tips Iโve helped clients implement in their business:
Map out the entire client onboarding journey
Collect necessary information upfront to prevent delays to ensure a smooth service delivery
Send detailed welcome emails outlining the next steps and expectations.
Conduct kickoff calls to personalize client relationships and ensure clarity on deliverables.
Leverage tools like Honeybook or Dubsado for automation and Convertkit for email marketing.
Offer a structured off-boarding process to solicit referrals and testimonials.
These help you establish clear communication methods and emphasize the importance of professionalism and process clarity to build long-term client relationships.
Cool Biz Starter๐Resources
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โญStart, position, and monetize your business. Learn how I can help.
Also, my favorite tool to grow my business. Try it for free!
Now, letโs get into this weekโs tips, ideas, resources, and the latest news!
The Latest from Sherry
How Customer Onboarding Can Quickly Create Loyal Brand Advocates
Yes! Finally, you made a sale! All the grinding you did for the weeks and months leading up to the first sale of your new product or service paid off. You researched and narrowed your focus to attract good-fit clients for your offer. Hereโs what you can do to earn loyal clients.
๐นMoney Corner a/k/a Get Moneyโผ๏ธ
To help motivate you to make money for your business, I share resources in each issue to help you Get Money!
๐ฉ๐ฝโ๐ปDigital Marketing News
๐Posts of the Week
๐จTop Tool of the Week
You have what it takes to get repeat sales.
Increase your business without spending more with this no-cost 14-page PDF report. Get the 5-step blueprint for a detailed roadmap to create and plan an engaging customer journey, helping you boost repeat sales and drive consistent growth.
This customer onboarding report is packed with practical strategies and insights that can be easily implemented in your business, making it an invaluable tool for business owners and entrepreneurs looking to optimize their operations and enhance their bottom line. This report is a must-have for anyone who wants to take their business to the next level by better engaging with their customers.
โณUntil Next Time
Thatโs it for this Tuesdayโs Issue #65. Thank you so much for reading The Biz Starterโค๏ธ. I welcome your thoughts, so feel free to hit reply.
Goodbye Biz Starters!
